Job Information
Emory Healthcare/Emory University Director, Managed Services Operations in Atlanta, Georgia
Overview
Be inspired. Be valued. Belong . At Emory Healthcare
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, leadership programs
And more
Description
The Director, Managed Services Operations provides strategic and operational leadership across a portfolio of outsourced, site-based service lines within a complex, multi-location environment.
This role combines day-to-day operational oversight with long-term strategic planning to drive performance improvement, financial optimization, and vendor accountability. The Director acts as a systems thinker and execution-oriented leader who translates enterprise strategy into operational outcomes while building strong partnerships with internal stakeholders and third-party service providers.
RESPONSIBILITIES
Operational Leadership
Provide leadership and operational oversight for multiple managed service programs across diverse locations.
Ensure consistent execution of service standards, regulatory compliance requirements, and performance expectations.
Lead cross-functional collaboration to align operational activities with organizational priorities.
Drive accountability through performance dashboards, key performance indicators (KPIs), and structured business reviews.
Strategic Planning & Operational Optimization
Develop and implement multi-year service delivery strategies aligned with enterprise supply chain objectives.
Identify opportunities to standardize processes, improve scalability, and enhance integration of service lines.
Lead transformation initiatives focused on operational efficiency, sustainability, and innovation.
Partner with senior leadership to forecast service demand, plan operational capacity, and manage potential risks.
Process Improvement
Champion continuous improvement methodologies such as Lean, Six Sigma, and Kaizen.
Analyze operational data to identify opportunities to improve cost efficiency, service quality, and operational performance.
Implement best practices to reduce waste, improve turnaround times, and optimize resource utilization.
Establish governance frameworks to ensure consistency, standardization, and repeatability across multiple locations.
Vendor & Contract Management
Serve as the executive liaison for third-party service providers.
Lead contract negotiations, vendor performance management, and renewal strategies.
Establish and monitor service-level agreements (SLAs) to ensure vendor compliance and service quality.
Drive value through strategic sourcing initiatives, benchmarking, and supplier performance optimization.
Mitigate operational and financial risk through structured vendor oversight and governance.
Financial & Performance Management
Lead budget development, forecasting, and financial performance monitoring.
Identify opportunities for cost containment and productivity improvement.
Deliver measurable improvements in operational margin, cost per unit, and service performance metrics.
Provide executive-level reporting and performance insights to leadership stakeholders.
Team Leadership & Culture
Build, develop, and lead high-performing teams across multiple sites.
Foster a culture focused on accountability, operational excellence, and continuous improvement.
Coach and mentor leaders to strengthen operational discipline and stakeholder engagement.
Promote safety, compliance, and ethical standards across all operational activities.
Additional Responsibilities
- Perform additional duties as assigned.
Work Environment
Work Type: Hybrid — This position splits time between remote work and in-office presence.
Travel: Less than 10% travel may be required.
Minimum Required Qualifications
Education
- Bachelor’s degree in Supply Chain, Business, Operations, or a related field.
Experience
- Minimum 8+ years of progressive leadership experience in managed services, supply chain operations, or multi-site operational management.
Knowledge, Skills, and Abilities
Demonstrated success in vendor management and contract oversight.
Strong financial acumen including budgeting, forecasting, and P&L responsibility.
Proven experience leading operational process improvement initiatives.
Preferred Qualifications
Education
- Master’s degree in Supply Chain, Business, Operations, Administration, or a related field.
Experience
- Experience working in highly regulated or complex operational environments.
Certifications
- Lean, Six Sigma, or other continuous improvement certification preferred.
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.
PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.
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Division Emory Healthcare Inc.
Campus Location Atlanta, GA, 30345
Campus Location US-GA-Atlanta
Department EHI Purchasing
Job Type Regular Full-Time
Job Number 162339
Job Category Business Operations
Schedule 8a-4:30p
Standard Hours 40 Hours
Hourly Minimum USD $0.00/Hr.
Hourly Midpoint USD $0.00/Hr.
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.