Job Information
Robert Half Customer Service Representative in Atlanta, Georgia
Description We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers.
Responsibilities:
• Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication.
• Process customer orders efficiently using internal systems, maintaining a high degree of accuracy.
• Collaborate with the production team to ensure orders are produced and shipped on schedule.
• Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs.
• Maintain a thorough understanding of customer requirements to provide tailored solutions.
• Address and resolve customer issues or concerns with attention to detail and effectiveness.
• Document all customer interactions and transactions for future reference and reporting.
• Support call center operations by handling a high volume of calls with efficiency.
• Act as a liaison between customers and internal departments to facilitate seamless service delivery. Requirements • A minimum of 3-5 years of customer service experience, preferably in a call center or similar environment.
• Proficiency in Oracle, Excel (including advanced functions like pivot tables and VLOOKUP), and other relevant software.
• Strong organizational and multitasking abilities to manage multiple customer requests effectively.
• Excellent verbal and written communication skills to interact with diverse customers and teams.
• Proven ability to resolve customer issues with a proactive and solutions-oriented approach.
• Familiarity with order entry processes and customer relationship management systems.
• Detail-oriented mindset to ensure accuracy in all customer-related activities. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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