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Summary Organizational Location: This position is with the Department of Homeland Security; within U.S. Customs and Border Protection; in Enterprise Services; in the Office of Information and Technology. For more information about U.S. Customs and Border Protection, please visit https://www.cbp.gov/about. Responsibilities As the Executive Director of Enterprise Infrastructure and Operations Directorate, you will serve as a principal advisor to the Deputy Assistant Commissioner (DAC), Infrastructure and Support Services (ISS), Office of Information and Technology (OIT). This role provides comprehensive technical support to U.S. Customs and Border Protection (CBP) in areas such as enterprise network design, data management, engineering, and applied technology. You will be responsible for driving innovation, promoting collaboration, and ensuring secure, reliable, and resilient communication capabilities, connectivity, and data integrity to meet CBP's mission requirements. The directorate creates an integrated environment to deliver 24x7 support services to CBP personnel, other government agencies, and external partners. The directorate is also responsible for the architecture, design, implementation, management, and operational support of CBP's enterprise IT infrastructure, including networks, data, and critical operational systems across all field locations, supporting over 67,000 end users. Major duties include: Providing top-level management direction in planning, implementing, and evaluating long-range enterprise infrastructure, network management, data management, and field technical support, aligning with CBP's strategic mission. Formulating strategic vision and managing daily operations to ensure 24x7 monitoring and support for CBP's operational systems and IT infrastructure, adapting to the rapidly changing CBP mission. Managing critical IT components such as the Network Operations Center, Technical Operations Center, IT Enterprise Operations Center, Data Centers, and hybrid Cloud, ensuring continuous program monitoring and management to meet CBP operational requirements cost-effectively. Leading OIT in the development, updates, and implementation of CBP-wide IT strategic plans, ensuring alignment with overarching CBP and DHS strategic objectives. Providing strategic oversight and execution of long-term IT initiatives to advance CBP's business goals and integrate cross-functional solutions. For an overview of the diverse responsibilities CBP carries out within the Government, visit our website at cbp.gov. Requirements Conditions of Employment Must be a U.S. Citizen. All pre-employment processes will be conducted in English. You may be required to pass a background investigation. CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. Subject to a 1-year supervisory probationary period (unless already completed). Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. May be subject to pre-employment and random drug tests. File a Confidential Financial Disclosure Report OGE-278e within 30 days of appointment and annually from then on. You may be required to obtain and maintain a security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal. Organizational and geographical mobility is essential in developing and managing SES leaders. Individuals selected for SES positions may be subject to reassignment across geographical, organizational, and functional lines, and may be required to sign a Reassignment Rights and Obligation Agreement. There are three key documents that contain important information about your rights and obligations. Please read and retain these documents: Noncriminal Justice Applicant's Privacy Rights, for those who undergo an FBI fingerprint-based criminal history record check for personnel vetting, which includes Rap Back, FD-258 Privacy Act Statement - FBI (this is the same statement used when your fingerprints are submitted as part of your background investigation), and SEAD-3-Reporting-U.pdf (dni.gov), (applicable to those who hold a sensitive position or have eligibility for access to classified information) If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. You must meet the qualification requirements of this position no later than the closing date of the job opportunity announcement. Qualifications Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin. As a basic requirement, applicants must demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under the Technical Qualifications and Executive Core Qualifications listed below. Typically, experience of this nature will have been gained at or above the equivalent of the GS-15 grade level in the Federal service or its equivalent with state and local government, the private sector, or non-governmental organizations. To meet the minimum qualification requirements for this position, you must show that you possess the five Executive Core Qualifications (ECQs) and the Technical Qualifications (TQs) listed below. We recommend that your resume emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including results of your actions. The application process used to recruit for this position is RESUME-ONLY. YOUR RESUME MUST NOT EXCEED 2 PAGES. Any resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs). TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications. TQ 1: Expert knowledge and skill in overseeing large, complex enterprise infrastructure and network engineering functions (i.e., a minimum of a data center); applying analytical and evaluative techniques for developing new or modified approaches or procedures; and identifying, evaluating, and recommending solutions to complex issues and/or problems in a dynamic and fast-moving environment for national level systems. EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position. ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding: This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. ECQ 2: Driving Efficiency: This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. ECQ 3: Merit and Competence: This core qualification involves demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. ECQ 4: Leading People: This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. ECQ 5: Achieving Results: This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. FAILURE TO MEET OR FULLY ADDRESS EACH EXECUTIVE CORE QUALIFICATION AND TECHNICAL QUALIFICATION IN THE RESUME WILL ELIMINATE A CANDIDATE FROM FURTHER CONSIDERATION. If you are a member of the SES or have been certified through successful participation in an OPM-approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs. Instead, you must attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. Education There is no education requirement for this position. You will be evaluated on the quality and extent of your total accomplishments and experience. Your resume will be evaluated by a rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check. The U.S. Customs and Border Protection will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB before an appointment can occur. Additional Information Relocation Expenses: We may choose to pay your relocation expenses in accordance with Federal Travel Regulations. Relocation Incentive: CBP may authorize a relocation bonus (not to exceed 25% of basic pay) for an eligible selectee. A service agreement would be required. The Immigration Reform and Control Act of 1986: seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country. This law requires employees to provide a document or documents that establish identity and employment eligibility. Veterans Preference: Veterans' preference is not applicable to the SES. U.S. Customs and Border Protection: is an equal employment employer. Selection for positions will be based solely on merit. provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis. OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee in the executive branch, you must disclose that to the Human Resources Office.