OneMain Financial Jobs

JOB OVERVIEW

An In-Room Dining Order Taker is responsible for advising guests on menu options and taking F&B orders over the phone or through online ordering platforms.

·Are you passionate about creating memorable experiences for hotel guests?

·Do you think TV dinners and breakfasts in bed are an important part of the day?

·Are you a supportive and inclusive team member?

If so, this role is made for you!

KEY RESPONSIBILITIES

AsIn-Room DiningOrder Taker, you will:

1. Exceptional Guest Experiences

·Manage all in-room dining orders via telephone, app or online ordering platforms promptly, ensuring the highest level of customer service

·Develop great customer relationships, recognizing long staying guests and their preferences to improve loyalty

·Know your menus, daily specials and promotions in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders

·Contribute to achieving in-room dining revenue targets through upselling

·Treat food allergies, dietary requirements and customer modifications with absolute seriousness

·Communicate effectively with the culinary team so that all orders are correct, well-presented and delivered on time.

·Follow up on guest feedback and take action to improve service and resolve complaints quickly and professionally, with support from your Supervisor when needed

2. Great Working Environment

·Work effectively with the F&B team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members

3. Day-To-Day Essentials

·Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.

·Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.

·Maintain operational effectiveness, using efficient sequences of service to reduce cycle times

·Give feedback and suggestions to the Restaurant leadership team to improve guest and team member experiences.

WHO ARE WE LOOKING FOR?

We’re looking for a motivated candidate who is passionate about food and beverage, with at least 2-3 years’ experience in a supervisory role.

To be successful in this position you will have:

· Guest focus , maintaining the highest standards of authentic service to create memorable guest experiences every time.

·Excellent communication skills to create connections with diverse customers and share information clearly

·Great teamwork and a positive attitude

· Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

A good knowledge of F&B systems, Front Office Systems and MS Office would be an advantage.You will also be fluent in English

WHAT DO WE OFFER?

·A competitive salary and benefits package

·Worldwide career opportunities

·Access to leadership development programs and hundreds of courses through Hilton University

·Industry-leading Team Member travel rates through Go Hilton

·Wellbeing initiatives to help you thrive and be your best self

·A workplace to be proud of

·Opportunities to be recognized for being awesome and doing a great job

USEFUL TO KNOW:This position is full-time and will require working weekend, evening and night shifts.

Job: Room Service

Title: F&D Order Taker

Location: null

Requisition ID: HOT0CHQC

EOE/AA/Disabled/Veterans