Job Information
Radiant Digital Senior Voice Engineer in Arlington, Virginia
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. Job Title: Senior Voice Engineer Agency: Arlington county Government Location: Arlington, VA (Hybrid _3 onsite/2 remote.) Responsibilities: * Configuring, testing, deploying, maintaining and troubleshooting cloud and on-premise telecom solutions and services * Monitoring system performance and call quality, and leading efforts resolve performance issues * Integrating third party applications with Teams Phone, Five9 and other County voice services * Assessing impacts and risks of both scheduled and unplanned service updates and alerts * Serving as technical subject matter expert for large technical initiatives * Providing Tier 3 response and support for complex service impacting incidents and problems * Working closely with internal staff (ex. security, network, AD) and managed services provider for solution implementation and issue resolution * Recommending, evaluating, developing and recommending new products to enhance service offerings * Leading implementation of changes to existing solutions * Reviewing and approving technical changes submitting through formal change management process * Contributing to the development of the long-term strategy Minimum Qualifications: * Requirement - 10+ years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud * Requirement - Direct experience with Cisco Call Manager and Teams Phone * Preference - Direct experience with Five9 or similar CCaaS product * Preference - Experience working in federal, state or local government.