Job Information
SAIC Problem Management Lead in Arlington, Virginia
Description
SAIC is seeking a Problem Management Lead to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system.
This position is expected to be hybrid remote and will require on-site work in Arlington, VA.
Responsibilities
Design, implement, and operate ITIL Problem Management practices to enhance SAIC’s service management processes.
Execute the problem processes including assigning problem tasks; review, summarize and deliver root cause analysis (RCAs); develop plans and estimates for remediation; create and manage known error records; conduct trending analysis for incidents and problems.
Mentor, coach, and train SAIC team on ITIL best practices and process re-engineering, serve as liaison with government teams for process management and improvements.
Manage, update, and maintain Standard Operating Procedures (SOPs) for Problem Management processes; conduct process studies and stakeholder/gap analyses.
Utilize tools (e.g., ServiceNow, Jira, SharePoint, MS Teams, MS Project, Excel) for planning, tracking, and reporting on problems, RCAs, and projects.
Qualifications
Required Qualifications:
Must have a Bachelors degree and 9 years of experience, or 4 additional years of experience in lieu of degree.
Experience with and knowledge of problem management principles, methodologies, and tools.
Exceptional communication skills, both written and verbal.
Excellent active listening skills.
Problem solving and root-cause identification skills.
Must be a team player and able to work collaboratively with and through others.
ITIL foundations (V3/V4).
Must be able to obtain a Public Trust clearance.
REQNUMBER: T2602010
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability