Job Information
Robert Half Tier 2 Deskside / Systems Technician in Arlington, Texas
Description
Position Overview
We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.
The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems.
Key Responsibilities
Deskside & End‑User Support
Serve as a primary point of contact for on‑site deskside support and break/fix activities
Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods
Provide customer‑facing support with clear communication and status updates
Coordinate with Tier 3 teams for escalations, upgrades, and system changes
Systems Administration & Operations
Maintain and support a high‑availability environment using virtualization and redundancy best practices
Perform routine systems maintenance including software updates, backups, recovery, and file maintenance
Review systems regularly for critical updates, security threats, and operational readiness
Provide on‑call after‑hours support for production environment issues as required
Incident & Service Management
Respond to moderately complex technical issues involving hardware, software, and operating systems
Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)
Meet defined SLAs and time‑to‑resolution metrics
Escalate issues appropriately when resolution is unclear
Hardware, Assets & Deployments
Configure, deploy, and support laptops, desktops, thin clients, and mobile devices
Perform hardware procurement, deployment, support, and disposal activities
Execute asset control and inventory management tasks on‑site and remotely
Assist with physical installation activities, including lifting and moving equipment
Operational Readiness & Exercises
Provide IT support for practice, mock, and live continuity/DR exercises
Support site readiness activities and special operational events
Act as hands‑on technical support for site‑specific systems or network needs
Requirements
Required Qualifications
Experience providing Tier 2 deskside and systems support in enterprise environments
Strong working knowledge of:
Windows 10 / Windows 11
Microsoft Office Suite
ITSM tools (ServiceNow preferred)
Experience deploying and supporting end‑user computing devices
Strong analytical, organizational, and troubleshooting skills
Excellent verbal and written communication skills
Ability to work independently while following direction under tight schedules
Comfortable working in a 24x7 operational environment
Preferred Qualifications
Experience supporting virtualized or high‑availability systems
Prior experience coordinating with Tier 3 or engineering teams
Familiarity with CMDB updates and asset tracking
Experience supporting operational exercises or continuity environments
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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