Job Information
Elara Caring Client Care Coordinator in Arlington, Texas
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
Job Description:
Client Care Coordinator-Personal Care Services
Arlington, TX
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Client Care Coordinator . Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
To continue to be an industry pioneer in delivering unparalleled care, we need a Client Care Coordinator with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
Work in a collaborative environment.
Be rewarded with a unique opportunity to make a difference.
Competitive compensation package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
Opportunities for advancement
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family, and pet bereavement
Pet insurance
As Client Care Coordinator , you’ll contribute to our success in the following ways:
Coordinate and oversee the delivery of personal care services in alignment with client plans of care
Maintain accurate and up-to-date records for client services, tasks, schedules, and caregiver assignments
Build, maintain, and update caregiver schedules to ensure appropriate coverage and continuity of care
Review and maintain contract-specific documentation and ensure authorizations align with scheduled services
Educate clients on Elara Caring policies and applicable state and federal regulations
Monitor daily service delivery to ensure adequate caregiver availability and timely staffing of open shifts
Provide guidance, support, coaching, and direction to caregivers to promote quality care and performance improvement
Ensure caregiver compliance with training, certifications, in-services, health requirements, and regulatory standards
Conduct caregiver orientations as required and partner with Human Resources on disciplinary actions when necessary
Review reports to ensure accuracy in billing, payroll, utilization, and service delivery
Collaborate with payroll and timekeeping teams to resolve timesheet discrepancies
Review utilization reports, identify trends, and address inconsistencies on a daily basis
Review and submit incident reports and workers’ compensation documentation as required
Communicate professionally and effectively with caregivers, clients, case managers, and internal leadership
Consult with leadership regarding employee performance concerns, client issues, or operational risks
Maintain confidentiality and compliance with HIPAA and all regulatory, licensure, and contract requirements
Participate in branch growth initiatives, operational planning, and professional or community engagement activities
Represent Elara Caring in a positive, professional manner at all times
Perform additional duties and special projects as assigned
What is Required?
High School Diploma or GED required
Associate’s or Bachelor’s degree preferred
Two (2) years of experience in a fast-paced office or care coordination environment preferred
Experience working with elderly or disabled populations preferred
Working knowledge of Medicare/Medicaid and home care benefits preferred
Strong computer proficiency and documentation skills
Excellent organizational and multitasking abilities
Professional verbal and written communication skills
Team-oriented with leadership and motivational abilities
Ability to work effectively in a fast-paced environment
Knowledge of the healthcare industry preferred
#ElaraGA
This is not a comprehensive list of all job responsibilities ; a full job description will be provided.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Equal Employment Opportunity : We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com.
Pay & Benefit Information : Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits.
EVerify : Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.