Job Information
Robert Half Customer Service Representative in Arlington, Tennessee
Description
Position Overview
We are seeking a Customer Service Representative to support sales‑related customer interactions, promotions, installations, and ongoing communications. This role is responsible for maintaining positive customer relationships, resolving inquiries and complaints in compliance with consumer regulations, and contributing to customer education and satisfaction initiatives.
The position operates within well‑defined procedures and guidelines and requires a solid understanding of standard customer service routines. The ideal candidate is organized, service‑oriented, and comfortable managing multiple communication channels and operational tools.
Key Responsibilities
Provide customer support related to sales, promotions, installations, and communications
Ensure customer claims and complaints are handled fairly, efficiently, and in compliance with consumer laws
Maintain strong customer relationships through professional and timely communication
Monitor and manage shared email inboxes and respond to customer inquiries
Support operational systems and tools, including:
Web operations systems
Inventory tracking
Staffing or scheduling assistance
ARO Manager platform
Develop and support initiatives to proactively inform and educate customers
Review customer survey feedback and assist with continuous improvement plans
Follow established procedures while handling a variety of routine customer service tasks
Requirements
Required Qualifications
2+ years of experience in customer service or a related support role
Experience working with email‑based customer support and operational systems
Basic understanding of customer service workflows and standard operating procedures
Strong communication skills (written and verbal)
Ability to follow defined guidelines while managing multiple work routines
Strong organizational skills and attention to detail
Preferred Qualifications
Experience supporting sales or post‑sales customer interactions
Familiarity with inventory systems or operational platforms
Experience analyzing customer feedback or survey data
Comfortable working in a fast‑paced, service‑oriented environment
Key Competencies
Customer‑focused mindset
Problem‑solving and decision‑making within defined guidelines
Time management and multitasking
Professional communication and teamwork
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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