Job Information
A O SMITH CORPORATION Technical Service Representative I in APPLETON, Wisconsin
JOB REQUIREMENTS: Water TreatmentTechnical Service Rep. is responsible for providing technical/troubleshooting assistance, generalproduct information, warranty assistance, and limited parts order processing on product that requires extensiveproduct knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, welldriller/pump installers, water treatment professionals, general contractors, service professionals, facilitymaintenance personnel, architects, engineers and other professionals responsible for ensuring equipment isspecified and serviced properly. Water Treatment Technical Service Rep. also works to assist callers to repairexisting equipment or replace equipment when needed. Responsibilities Often serves as the main contact to our company for water treatment questions and equipmentinformation. Receives calls about treatment equipment and techniques. Providing water analysis interpretation and product recommendation. Trouble shoot equipment problems in the field and direct proper repair procedures recommendingparts. Assist with sizing water treatment based on facility size and water usage. Assisting with installationprocedures. Referring homeowners and potential customers to dealers and distributors for water treatment salesand service. Quote specific commercial/industrial water treatment equipment utilizing engineered drawings andspecs provided by customers. Perform audits and modifications when needed on bill of materials for equipment builds. Perform quality control functions and programming inspections on all commercial and industrialequipment before it leaves Water-Right. Work internally on product improvement and advancement of new and existing products. Test and vet out issues that are identified either internally or through feedback of dealers and distributors. Provide technical data to internal Marketing Department for literature, and spec sheets on equipment. Provide specifications of equipment to caller inquiries. Check availability of parts for dealers and distributors to assist in order entry. Other responsibilities may be assigned as necessary. Qualifications Assoicate Degree in related field preferred 3+ years of related work experience or training (mechanical aptitude in lieu of water treatment) Experience in installation, sizing, repair, troubleshooting. (Mechanical products) Water chemistry knowledge or background a plus, not required. Pump and well knowledge a plus, notrequired. Ability/aptitude for all skills listed in the primary function above Excellent... For full info follow application link. A. O. Smith values employee excellence. In our employment practices, we will not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, or other legally protected status. We operate in a global environment and will strive to create a workplace where men and women from diverse backgrounds can thrive and achieve their fullest potential. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6787140C9B2E45CF