Job Information
A O SMITH CORPORATION Customer Service Representative in APPLETON, Wisconsin
JOB REQUIREMENTS: Company / Location Information Water-Right, Inc., based in Appleton, Wisconsin, is A. O. Smith\'s water quality solutions provider with a complete line of residential and commercial products and systems for a wide variety of applications, including solutions for problem well water. Water-Right products are sold under the Evolve, WaterCare, Sanitizer Series,Impression Series and CustomCare product brands. In addition to its advanced and innovative product solutions, Water-Right also has a retail facility, Water-Right Services, and a state-certified lab, Clean WaterTesting LLC, specializing in water analytical services. A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world\'s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function Assist customers with purchased orders, stock checks and general information. Act as a liaison between customers and the company regarding specialty questions and assistance. Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees. Responsibilities Utilize SAP information effectively and efficiently while entering all customer parts orders into SAP. Use Salesforce to accurately input customer information and create cases for customer inquiries, requests, and issue resolution. Receive, document and handle customer requests and complaints via phone, fax or computer. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. Call customers when necessary to advise shipment delay and/or to obtain additional information. Check inventory and schedule shipment of customer orders. Follow-up on orders to ensure delivery by specified dates. Check and confirm, price and discount of customers. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins. Handle irate customers in a... For full info follow application link. A. O. Smith values employee excellence. In our employment practices, we will not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, or other legally protected status. We operate in a global environment and will strive to create a workplace where men and women from diverse backgrounds can thrive and achieve their fullest potential. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C682A3D782ED4ADE