Job Information
PDS Tech Commercial Tech-support Specialist in Annapolis, Maryland
Keep Aviation Connected Around the Clock: Join Us as a Tech Support Specialist (NOC)
Location: Annapolis, MD
Schedule: Monday–Friday | 3rd Shift (11:00 PM – 7:30 AM)
Pay Rate: $34.66 per hour
Job Type: Full-Time | 12-Month Consultant Assignment
Power Critical Systems That Keep the World Flying
PDS Tech Commercial is partnering with a leader in the aviation industry to hire a skilled and driven Tech Support Specialist to join a Tier 2 Network Operations Center (NOC). In this high-impact role, you’ll monitor, troubleshoot, and resolve network and system issues that support global aviation communications.
If you’re a night-shift problem solver who thrives under pressure, enjoys tackling technical challenges, and values precision and uptime, this is your chance to play a key role in keeping aviation systems running 24/7.
What You’ll Do
As a Tech Support Specialist, you’ll be at the heart of network operations, ensuring reliability across critical systems. Your responsibilities will include:
Monitoring network management systems and coordinating with telecom providers to restore services quickly
Managing and updating incident records with accuracy and timeliness
Troubleshooting system and network issues across IP networks, messaging systems, and air-to-ground communications
Resolving routine technical issues independently and escalating complex problems as needed
Collaborating with senior team members to address moderate to high-impact incidents
Monitoring and maintaining performance of routers, switches, firewalls, and communication systems
Supporting deployment, configuration, and maintenance processes while identifying opportunities for efficiency improvements
Participating in network solution design and configuration efforts
Providing clear, detailed guidance to customers to resolve technical issues
Training across three NOC functions: Transport, DataLink, and Applications
Managing multiple priorities in a fast-paced, 24/7 operational environment (including some weekends and holidays)
What You Bring
Required Qualifications:
Network+ Certification
Strong understanding of TCP/IP networking, hardware/software integration, and IT infrastructure
Knowledge of ITIL/ITSM concepts and best practices
Experience troubleshooting Cisco devices and working with HSRP/BGP routing protocols
Associate degree (or equivalent 2-year technical training) with 1–2 years of experience OR high school diploma/GED with 2+ years of relevant experience
Excellent multitasking, prioritization, and problem-solving skills
Strong attention to detail and customer service mindset
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Preferred Qualifications:
CCNA Certification
Experience with tools such as Remedy, Netcool, Office 365, or ServiceNow
Familiarity with network monitoring and incident management systems
Why Join Us
At PDS Tech Commercial, you’ll be part of a team supporting one of the most innovative organizations in aerospace technology. Here’s what sets this opportunity apart:
Competitive pay with consistent full-time hours
Hands-on experience in a high-availability, mission-critical NOC environment
Exposure to advanced aviation communication systems and global networks
A culture that values diversity, innovation, and collaboration
Opportunities to expand your technical expertise across multiple network domains
Work that directly impacts safety, connectivity, and operational excellence in aviation
Ready to Take Control of the Network?
If you’re ready to bring your technical expertise to a role where every second counts, we want to hear from you.
Apply today and help keep aviation systems connected—24/7, 365 days a year.
Pay Details: $34.66 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.