Job Information
TEKsystems Helpdesk Engineer in Andover, Massachusetts
Position Overview
The Tier 2 Help Desk Analyst provides advanced technical support for end users in a Windows-based environment. This role serves as an escalation point for Tier 1 issues, resolves complex desktop and system problems, and leverages PowerShell scripting to automate tasks, troubleshoot issues, and improve operational efficiency.
Key Responsibilities
Provide Tier 2 technical support for Windows-based desktops, laptops, and applications.
Serve as an escalation point for Tier 1 Help Desk issues requiring deeper technical expertise.
Troubleshoot and resolve complex hardware, software, and operating system issues.
Use PowerShell to automate routine tasks, user management, system maintenance, and reporting.
Support user account administration in Active Directory, including account creation, permissions, and group management.
Assist with Windows OS installations, upgrades, patching, and configuration.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Diagnose and resolve issues related to printers, network connectivity, and peripheral devices.
Document solutions, procedures, and scripts to improve knowledge sharing and team efficiency.
Collaborate with Tier 3 teams and other IT groups on system-wide issues and projects.
Follow ITIL-based ticketing and escalation procedures while meeting SLA requirements.
Required Skills & Qualifications
2–4+ years of experience in a Help Desk, Desktop Support, or IT Support role.
Strong experience supporting Windows operating systems in an enterprise environment.
Hands-on PowerShell experience for automation, troubleshooting, and administrative tasks.
Solid understanding of Active Directory, Group Policy, and user/access management.
Experience with ticketing systems and remote support tools.
Strong troubleshooting skills with the ability to analyze and resolve technical issues independently.
Excellent verbal and written communication skills with a strong customer service mindset.
Preferred Qualifications
Experience supporting Microsoft 365 and Azure AD environments.
Familiarity with endpoint management tools (Intune, SCCM, or similar).
Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
IT certifications such as CompTIA A+, Microsoft, or equivalent experience.
Job Type & Location
This is a Contract position based out of Andover, MA.
Pay and Benefits
The pay range for this position is $30.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.