Job Information
ITW Support Engineer in Amsterdam, Netherlands
Job Description:
Join our team and make an impact by solving complex technical challenges for customers worldwide!
Are you a problem solver with a strong technical mindset? Do you thrive on tackling complex customer requests and providing high-quality support? We are looking for a Support Engineer to join our team and deliver exceptional service to our global customer base.
What you’ll do
As a Support Engineer, you will:
Act as the first point of contact for customer technical support requests
Guide customers through troubleshooting processes, coordinating internal resources when needed
Provide prompt, effective, and accurate resolutions to technical issues
Troubleshoot system faults (remotely or on-site) down to component level and collaborate with Engineering teams for corrective actions
Build and maintain strong relationships with customers to ensure long-term satisfaction
Participate in the 24/7 customer support rotation with your team
Prepare customer offers and proposals for spare parts, services, and training
Arrange shipment of spare parts and coordinate with other departments
What you bring
Bachelor’s Degree in Engineering, Science, or equivalent field experience
2–4 years of relevant industry experience
Technical background spanning mechanical, electrical, and control software systems
(Preferred) Experience with high-tech motion control systems and control system software/PLC
Excellent communication skills in English, both written and verbal
Ability to interpret schematics, manuals, and procedures
Strong customer orientation and ability to build trustful relationships
Resilience when handling unexpected situations, conflicts, or difficult stakeholders
A true team player who can also work independently and drive tasks to completion
Willingness to travel internationally on an ad-hoc basis
Valid driver’s license
Why join us?
Be part of a collaborative, international team passionate about technology and customer success
Opportunity to work with cutting-edge systems and applications
Global exposure with travel opportunities
A culture built on integrity, teamwork, and continuous improvement