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As a Technical Consultant, you focus on the technical and logistical deployment of cloud-based solutions that meet client’s business needs, primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using programming best practices. You will be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle. You can identify risks and reports them in a timely manner, has good communication with the project team, and could work without constant direction or supervision.

Responsibilities

• Perform core configuration and customization tasks on the ServiceNow platform, including building and modifying Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists (ACLs)

• Design and develop custom applications, forms, lists, reports, and dashboards to meet client-specific business requirements

• Create, configure, and optimize workflows, Flow Designer flows, and custom workflow activities, particularly for Service Catalog requests and various ITIL processes

• Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies to provide a modern, engaging user experience

• Implement and support integrations between ServiceNow and external systems using various methods, including REST/SOAP web services, Integration Hub, and JDBC

• Manage data within the platform using Import Sets, Transform Maps, and data migration strategies, ensuring the integrity of the Configuration Management Database (CMDB) and compliance with the Common Service Data Model (CSDM)

• Work closely with Functional Consultants and Business Analysts to understand process requirements and translate them into efficient, high-quality technical designs and configurations

• Conduct unit testing, support quality assurance (QA) and user acceptance testing (UAT), and manage code migration across instances using Update Sets or the Continuous Integration/Continuous Delivery (CI/CD) pipeline

• Adhere to ServiceNow and industry best practices to minimize technical debt, promote code reusability, and ensure the platform remains stable and ready for future upgrades

• Create and maintain detailed technical documentation, including design specifications, development logs, and post-implementation guides

• Communicates technical problems and solutions to both technical and non-technical audiences

• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging and testing using a mix of JavaScript and server-side Java

Requirements

• Graduated software engineer, electronic engineer, technician, technologist or related education certificate

• Minimum of 5+ years of experience in hands-on ServiceNow development, configuration, and implementation across multiple modules.

• Active ServiceNow Certified System Administrator (CSA) credential is mandatory.

• Strong scripting knowledge in JavaScript (including Glide Script), HTML, CSS, and general web technologies.

• Demonstrated implementation experience in at least one major ServiceNow suite (e.g., ITSM, CSM, HAM/SAM, ITOM).

• Experience with CMDB, CSDM, and managing data through import sets and transform maps.

• Fluent English and Dutch, and nice to have any other European language

Nice to have

• Certified Application Developer (CAD) or one or more Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM)

• Strong understanding of IT Service Management (ITSM) principles and ITIL best practices

• Experience with Integration Hub and integrating ServiceNow with common enterprise systems (e.g., SAP, Azure, Active Directory, Teams, CoPilot, Snowflake, Power BI)

• Experience with Agile and DevOps methodologies for platform development and release management

What we offer

• A competitive salary based on your qualities and experience

• NS business card to cover your commute expenses

• 25 days of paid holiday per year

• A laptop and a smartphone

• A pension scheme

• Health insurance

• Organization driven by technology – we have a tremendous technology backbone

• Access to Udemy, Cognizant Academy digital libraries for your continuous learning

• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

Diversity and Inclusion at Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion.

Recruiter contact details

Name: Nikoletta Katona

Email: nikoletta.katona@cognizant.com

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.