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Town of Amherst Golf Course Attendant in Amherst, Massachusetts

AMHERST Golf Course Attendant The position has two different parts - Customer Service at Pro Shop and Starter/Ranger on the Golf Course. It is not necessary to have experience in both. Customer Service at Pro Shop: Maintains, prices, and stocks inventory; manages payments; and performs housekeeping duties. Starter/Ranger on the Golf Course: Monitors play and enforces club rules at opening tees and across the golf course. ESSENTIAL FUNCTIONS: Demonstrates proficient and quality customer service. Ensures adequate supply of forms, sports equipment, and materials. Orders and stocks high quality equipment and materials. Responds to customer inquiries which includes communicating Pro-Shop policies. Handles cash, checks, credit cards and other payment forms, accurately. Ensures safe, clean, and comfortable experience for customers, such as wiping clean and dry golf carts. Performs prescribed and posted cleaning and housekeeping duties. Reads log book notes and notices, regularly and follows instructions. Ensures security of Pro Shop by maintaining locked entrances and exits. Permits admittance only to authorize personnel during non-store hours. Checks play time of foursomes on 9 or 18 holes. Logs information. Completes accounting of cash in presence of closing attendant. Records cash and other receipts on transaction forms. Deposits cash as instructed. Records daily events in logs, including data such as weather conditions, activities, vandalism, injuries, illnesses, minor violations of golfers, and/or other unusual occurrences. Completes time and attendance sheets in accordance with state labor regulations. Assists with building maintenance as requested. Enforces tee times as a Starter at the first tee, in accordance with registration information. Observes and upholds order as a Ranger throughout the course, in accordance with clubhouse rules and expectations. Ensures the safety of all participants. Ensures the respectful care of clubhouse grounds and equipment. Monitors pace-of-play, especially in busiest times, and intervenes in situations where pace conflicts arise. Makes decisions as to whether behavior on the golf course that detracts from the culture or efficiency of the daily operations requires penalization. Maintains communication with the clubhouse. Assists with golfers on the course when needed. Fills in for clubhouse duties when needed. Display, organize and sell merchandise and products Perform similar or related work as required, directed or as the situation dictates. MINIMUM QUALIFICATIONS: Must be 18 years of age or older High School degree or equivalent PLUS one year of participation in the game of golf on a recreational basis, OR any combination of related education and experience. Demonstrated customer service experience; Ability to provide proficient customer servicing with customers, merchants, the general public, and other employees. Knowledge of golf\'s game, rules, regulations. Familiarity with community golf facilities and equipment. Strong customer service skills. Ability to communicate effectively verbally and in writing. Ability to read, understand, and follow instructions, both verbal and written. Ability to interact and communicate respectfully with people of diverse cultures and backgrounds. Ability to operate office equipment including computer, credit card reader, cash register, and other standard office equipment. Ability to perform data entry. Ability to generate computer reports. Ability to count and record inventory. Ability to use computer software such as MS Office Word and Excel. Ability to coordinate golf game schedules and work with the general public, greens employees, staff, supervision, and merchants. Ability to operate golf course equipment and golf carts.

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