Job Information
MEDICAREMD.COM Software Installation Technician V in AMERICAN FORK, Utah
As a Software Installation Technician V, you will deliver the successful setup and installation of Henry Schein One valueadded services across multiple practice management systems. This is a senior, handson installation role that serves as a technical escalation point, supports complex and nonstandard installs, mentors junior technicians, and helps elevate installation quality through documentation and process improvements.
This role is ideal for a selfdirected technician who thrives in complex customer environments, understands installation nuances based on practice size and configuration, and is comfortable leading through influence rather than formal people management.
What You Will Do:
Lead efficient, confident outbound customer interactions to ensure a smooth, positive installation experience particularly with escalated or highly technical customers
Manage and prioritize multiple installation projects simultaneously in a dynamic environment, ensuring on time delivery and highquality outcomes
Serve as a technical escalation point for complex or nonstandard installation scenarios across multiple HS1 products
Install, configure, and support HS1 valueadded services across Dentrix or other environments
Support larger, more complex installs (including DSOs), understanding the scope, dependencies, and level of rigor required based on customer size
Troubleshoot advanced technical and installation issues
Provide clear guidance, recommendations, and troubleshooting support to junior Technicians
Deliver brief, highquality installfocused education (not full software training)
Implement custom integrations and collaborate closely with Technical Account Managers and crossfunctional partners to ensure successful outcomes
Create, review, and continuously improve standard operating procedures, troubleshooting guides, and internal knowledge base content
Empower peers to leverage expertise and documented best practices
Maintain accurate, detailed documentation to ensure complete customer, account, and project histories
What You Will Have:
6+ years of related experience, with software installations strongly preferred
Proven experience handling escalated or complex customer scenarios in a technical, customerfacing role
Technical aptitude with advanced problemsolving and troubleshooting skills
Ability to install, configure, and support HS1 Practice Management systems and related valueadded services, including database migrations and complex configurations
Comfortable navigating Windows environments, user permissions, and system file structures
Ability to read and write SQL preferred
Working knowledge of HIPAA compliance requirements and proper handling of PHI
Excellent written and verbal communication skills, with the ability to create clear SOPs, knowledge base articles, and customerfacing instructions
Excellent time management and prioritization skills with close attention to detail
Demonstrated ability to manage multiple tasks and resolve complex customer issues independently
Selfmotivated, calm under pressure, collaborative, and patient - able to support customers and peers through highstress situations
The posted range for this position is$26.00 - $28.85,which is the expected staring hourly salary for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted... For full info follow application link.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orienta tion, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.