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Job Description Summary:

The Professional Services Project Manager is responsible for leading the day to day successful delivery of Rocket Professional Services customer engagements together with Rocket and customer teams and plays a key role in providing Rocket’s Category of One customer experience. In this role, the Project Manager ensures that projects are delivered according to agreed timelines, scope, and budget, while meeting both customer and Rocket objectives.

Projects vary in size and complexity, ranging from small 2–3 week engagements to several month programs involving multiple teams and stakeholders. They include the implementation of solutions using one or more Rocket products and vary from technology refresh or upgrade projects to broader business system initiatives. The Project Manager works closely with Rocket consultants, customer teams, and, where applicable, partners, contributing to the successful delivery of each engagement.

The Project Manager is expected to know and follow the Rocket delivery methodology and apply project delivery and management best practices in customer engagements. The role requires the ability to effectively interact with a wide variety of people, including consultants, technical specialists, application end users, sales teams, and senior stakeholders across Rocket, partner, and customer teams.

Essential Duties and Responsibilities :

• Accountable as thecentral pointof contact throughout the project lifecycle for the delivery of projects to Rocket customers, ensuring clarity of project scope,objectives, and success criteria

• Manage projects involving multiple internal groups and external partners, coordinating activities across different organizational functions

• Facilitate development of the project strategy and translate it into a clear project plan and schedule,identifyingkey milestones, dependencies, and prerequisites

• Identifyand secure required resources to support successful project delivery

• Manage project budget andmonitormargins

• Develop and apply policies and procedures that support the achievement of project objectives

• Communicate clearly with customer and Rocket teams at all levels, ensuring shared understanding of milestones, action items, risks, and resource requirements

• Facilitate conflict resolution and motivate team members to deliver agreed outcomes

• Keep projects on track by:

• Measuring progress toward project objectives

• Evaluating causes of deviations from the plan

• Determiningand takingappropriate correctiveactions

• Responsible for managing a portfolio of projects across product types

Required Qualifications:

• Up to 5 years + related project management experience, including experience within professional services organizations delivering customer-facing engagements

• Experience leading projects with external customers

• Excellent communication skills and highly organized

• Proventrack recordof full lifecycle project management for delivery of professional services or customer engagement-based technology solutions

• Mastery of working in a team environment

• Ability to manage timelines and multi-task effectively

• Excellent problem-solving skills

Preferred Qualifications:

• PMP or CAPM Certified

• 3+ years of experience with software vendor or systems integrator in a project management role

• Exposure to Agile, Scrum, or hybrid delivery environments

#LI-Remote

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.