OneMain Financial Jobs

Job Description

We are seeking a highly skilled and experienced Salesforce Developer with a strong specialization in Service Cloud to join our growing technology team. In this role, you will be responsible for designing, developing, and deploying advanced Salesforce solutions that enhance customer service operations and drive operational efficiency. You will collaborate closely with business stakeholders, architects, and cross-functional teams to deliver scalable, high-quality CRM solutions. The pay rate for this role ranges between $55-65/hour.

Key Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.

• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.

• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.

• Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.

• Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.

• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.

• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.

• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.

• Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.

• Monitor system performance, troubleshoot production issues, and implement timely resolutions.

• Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.

• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.

• Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of hands-on Salesforce development experience, with at least 3 years focused on Service Cloud implementations.

• Strong proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC).

• Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.

• Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.

• Proficiency in Salesforce Flow (Screen Flows, Record-Triggered Flows, Auto-launched Flows, Scheduled Flows) and declarative automation tools.

• Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.

• Proven experience working in Agile/Scrum teams — comfortable with sprint-based delivery, backlog grooming, story pointing, and iterative development cycles.

• Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments, including GitHub Actions workflows.

• Active Salesforce certifications required: Salesforce Platform Developer I (minimum); Platform Developer II preferred.

• Strong analytical and problem-solving skills with the ability to architect scalable solutions.

• Excellent communication skills with the ability to present technical concepts to non-technical stakeholders. • Salesforce Certified Service Cloud Consultant certification strongly preferred.

• Experience with Salesforce Field Service (FSL) or Experience Cloud is a plus.

• Knowledge of agile development methodologies (Scrum/Kanban) and tools such as Jira.

• Experience with Einstein AI features, including Einstein Bots and Einstein Case Classification.

• Exposure to multi-org Salesforce environments and cross-cloud implementations.

• Experience with Salesforce Agentforce — including building and configuring AI Agents, defining agent topics and actions, and integrating Agentforce into Service Cloud workflows to automate customer interactions and case resolution.