Job Information
Barracuda Network Security Technical Support Representative in Alpharetta, Georgia
466768BR
Auto req ID:
466768BR
Company:
Barracuda
Job Code:
IT Information Technology
Job Description:
Location: Alpharetta, Georgia
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 220,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.
What you’ll be working on
Provide technical and troubleshooting assistance for Barracuda’s network security products , including firewalls, VPNs, and threat protection systems
Deliver world-class customer service while directly interfacing with our customers at a high volume
Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues
Help create and revise internal and public-facing product solutions
Develop your skills in network and security products through ongoing training
Escalate complex problems while maintaining ownership and communication with the customer
What you bring to the role
Associates degree in Networking, or related IT field
CCNA, CompTIA Network+ certification, or equivalent work experience
Technical comprehension of Firewalls, Routers, IDS, IPS, VPN, NAT, and Networking Protocols such as UDP, TCP/IP, IPsec, and DHCP
Proficiency with troubleshooting and resolving complex networking problems through phone and email communications
Excellent verbal and written communication skills
Experience in customer service with the ability to effectively communicate with end users of diverse technical backgrounds
A willingness to learn and develop your skills by taking on additional projects or assignments
Ability to take direction and adapt quickly to changing circumstances
Experience with Unix, Shell, Perl, or Python preferred but not required
Position Title:
Network Security Technical Support Representative
Job Category:
IT
Minimum Education Required:
Associates
City*:
Alpharetta
State*:
Georgia
Salary Range:
Not Disclosed