Job Information
Robert Half Director of Growth in Alpharetta, Georgia
Description We are looking for a dynamic and results-driven Director of Growth to lead client success and retention initiatives in Alpharetta, Georgia. This role requires a strategic thinker who can drive measurable outcomes, foster long-term relationships, and identify opportunities for account growth. As a key leader within the organization, you will collaborate across departments and help define the client success model to support the company’s growth.
Responsibilities:
• Manage the full client journey from onboarding through long-term engagement, ensuring a seamless and impactful experience.
• Drive measurable results for new clients within their first 90 days and oversee the tracking of those outcomes.
• Maintain a high client retention rate by proactively managing relationships and addressing needs before issues arise.
• Lead the client onboarding process, ensuring every launch is executed to the highest standard.
• Ensure inbound inquiries are promptly addressed with minimal missed calls to uphold exceptional client service.
• Identify opportunities for upselling and account expansion, guiding clients toward advanced levels of support.
• Collaborate on building systems to proactively drive client growth and account development.
• Partner with the coaching division to facilitate smooth transitions for clients advancing their service levels.
• Provide leadership and mentorship to the team, fostering growth and setting clear performance standards.
• Work with the President to refine the client success strategy, ensuring alignment with the company’s growth objectives. Requirements • Minimum of 5 years of experience in account management, client success, or a related field.
• Proven expertise in B2B sales and building strong client relationships.
• Demonstrated ability to manage inbound inquiries effectively and deliver exceptional customer service.
• Strong track record of driving measurable client outcomes and retaining high-value accounts.
• Ability to identify upselling opportunities and guide clients through account growth.
• Leadership experience, including coaching and developing teams to achieve high performance.
• Strategic thinking and collaboration skills to work across departments and align initiatives with company goals.
• Excellent communication and organizational skills to manage multiple priorities effectively. Innovation starts with people.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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