Job Information
EBC Printing & Signs Webstore & Graphic Design Assistant in Allentown, Pennsylvania
- Webstores
- If needed, assist with the selection of apparel items for the webstores
- Provide updated pricing for existing apparel items
- Webstore garment orders
- Place orders through the manufacturer's website for apparel items
- Hard good orders are place with the Hard Good department (Melanie)
- Track shipments to the decorators with updates to Cathie or the decorator
- Work with the decorator to reorder any items received in error
- Update the P&L (Profit & Loss) with the invoices from the orders. Found on the shared site
- Submit the invoices to accounting for payment within 25 days via check
- Webstore Customer Service
- Assist Cathie with webstore customer service management
- Answer customers request and concerns quickly via email, phone, and website
- Assist with any charge backs from customers
- Webstore hard good quotes
- Using ASI software, create quotes for Cathie to use for the webstores
- Share quotes in emails to Melanie & Cathie for review
- Assist Cathie with proof for client review using Canva or current in-house software
- Webstore Fulfillment
- You will be the lead team member to fulfill all apparel orders to include:
- Folding
- Matching garments to packing slips
- Bagging and sorting for distribution
- Packing for delivery or shipping using Pirate Ship
- Arrange for items to be dropped off at UPS or USPS
- Arrange for items to be delivered to the client
- Track orders to ensure that they have arrived in a timely manner
- File any freight claims for lost or damaged items
- Work with Cathie to reorder any freight damaged apparel items
- You will be the lead team member to fulfill all apparel orders to include:
- Mailing list
- Add all new customers to Outlook and share with the team
- Once added to Outlook add the information to Printers Plan, ebc printing software
- Regularly update and pull mailing lists from Printers Plan for postcard mailings
- Givee webstores
- Oversee all aspects of the Givee program
- Update the team with any changes to Givee sites
- Create webstores for clients
- Oversee any reports, changes, updates, and client needs for the site
- Assist customers with any damaged items
- Track Givee sites on job jackets for monthly billing of the sales
- Review and pay all invoices for the Givee site from PCNA
- Graphic Design
- Assist Cathie and the promo team with graphic design and proofs and t-shirt designs
- Assist Cathie with marketing materials artwork
Administration
Assist all promotional products, webstores, and sales with any items of necessity.