Job Information
Terumo Neuro Analyst, Windchill PLM Business Process (U.S. Remote) in Aliso Viejo, California
13294BR
Title:
Analyst, Windchill PLM Business Process (U.S. Remote)
Job Description:
Play a crucial role in analyzing, designing, optimizing, and supporting business processes within the Product Lifecycle Management (PLM) ecosystem. Combine system support, business analysis, and configuration activities to deliver high-quality PLM solutions that align with business processes and objectives.
Business Analysis & Requirements Management
Work with business process owners (Engineering, Manufacturing, Document Control) to help define user requirements, functional specifications and test cases
Collaborate with business functions and translate business requirements into effective technical requirements
Analyze existing processes, recommend improvements, and align solutions with PLM best practices
Coordinate and support UAT activities, including preparing test sets, executing test cases, and validating results
Work with IT PLM team to design scalable and compliant solutions aligned with enterprise standards
Work closely with cross-functional teams to define strategic goals and deliver enhancements that meet short- and long-term objectives
System Administration & Support
Monitor Windchill system health, queues, logs, and overall performance
Execute system configuration and maintenance related to LDAP, Index server, CAD/Office worker, Publishing, WWGM, License Mgmt, and CAD (e.g., SolidWorks)
Troubleshoot and resolve user-reported issues and provide Windchill Level 1/2/3 support as needed
Manage ticketing applications to process support tickets, documentation
Manage user accounts, roles, and permissions (ACLs)
Coordinate with vendors, create support cases, and provide PTC support for escalations, patches, and upgrades
Conduct data gathering queries and updates, propose process enhancements, and maintain efficient business process flow
Deliver user training and guidance to improve adoption and system usage
Configuration Management
Configure type and attribute management, reports, lifecycles, workflows, object initialization rules, and preferences
Create and maintain Windchill data reports and dashboards
Test and validate configuration changes in development and staging environments
Document configurations and changes and maintain a solution knowledge base
Keep up to date with knowledge of Windchill PDMLink, ProjectLink, MPMLink, Partslink, and CAD Data Management, Windchill WorkGroup Manager and CAD software (e.g., SolidWorks)
Continuous Improvement & Advisory
Identify opportunities to streamline PLM processes and enhance user experience
Track and prioritize enhancement requests with process owners
Apply PLM best practices to guide business decisions and solution designs
Act as a subject matter expert and advisor to the business, coach peers, and contribute to process and technology improvements
Comply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organization
Perform additional duties as assigned
Auto req ID:
13294BR
Location MV:
Aliso Viejo, California, USA
Department Name:
105-Information Technology
Qualifications:
Bachelor’s degree in Engineering, Computer Science, Information Systems or a related field, or equivalent combination of education and experience
Minimum two (2) years of hands-on experience with Windchill PLM
Experience in Windchill System administration, such as LDAP, Index server, CAD worker, Publishing, WWGM, Office worker, License Mgmt, or Solidworks
Experience in Windchill configuration, including type and attribute management, reporting, workflows, lifecycles, ACLs, Data Model, and object management
Experience providing user support and troubleshooting Windchill issues
Knowledge of Windchill reporting tools (Query Builder) and basic data analysis
Ability to gather business requirements, translate them into technical specifications, and collaborate with cross-functional teams
Excellent written and verbal communication, documentation, and problem-solving skills
Understanding of PLM best practices and process improvement concepts
Ability to handle multiple projects in a fast-paced environment
Proficient with MS Word, Excel, Outlook, and Teams
Desired Requirements
Minimum three (3) years of hands-on experience with Windchill PLM Experience in Windchill System administration, such as LDAP, Index server, CAD worker, Publishing, WWGM, Office worker, License Mgmt, or Solidworks
Exposure to Project Management, SDLC, and backlog management
Knowledge of integrations with ERP, MES, or other enterprise systems
Experience with Windchill CAD data management (SolidWorks or similar)
Familiarity with testing practices, preparing UAT test cases, and validating solutions
Ability to act as a subject matter expert, advise business users, and provide training
Ability to solve problems, learn, and explore new concepts with no or minimal guidance
EEO
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.
Fair Chance Ordinance
If you are applying to perform work for Terumo Neuro in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Terumo Neuro reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Terumo Neuro will consider for employment qualified job applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance.
External-Facing Title:
Analyst, Windchill PLM Business Process (U.S. Remote)
Posting Country:
US - United States
Salary Range:
$75,937-$94,921 (Financial compensation packages may be higher/lower than listed, & will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.