Job Information
Aston Carter Service Representative in Alexandria, Virginia
HVAC Customer Service Representative | Onsite in Alexandria, VA | $21 - $23/hr | 6-month contract-to-hire
Job Description
The HVAC Customer Service Representative serves as the first point of contact for customers, delivering professional and timely support in a fast-paced, metrics-driven environment. This role coordinates service requests for HVAC, plumbing, and electrical work, schedules and dispatches technicians, and ensures customers receive clear communication and a positive service experience from start to finish.
Responsibilities
Manage inbound and outbound customer calls, emails, and inquiries in a professional, courteous, and efficient manner.
Schedule service appointments and clearly communicate service timelines, expectations, and next steps to customers.
Coordinate with HVAC technicians to optimize daily service schedules and dispatch them to job sites efficiently.
Provide technicians with accurate job details, updates, and customer information to support high-quality service delivery.
Maintain accurate, organized records of customer interactions, service requests, and job assignments in the appropriate systems.
Address customer concerns and issues promptly, working to resolve problems and ensure a positive overall service experience.
Gather customer feedback and relay it to the appropriate internal teams to support continuous improvement of services and processes.
Handle both inbound and outbound calls, including cold calling from provided lists when not actively answering incoming calls.
Work in a metrics-heavy environment and consistently meet or exceed performance expectations, including achieving at least 20 contacts per hour.
Demonstrate strong attendance, reliability, and a commitment to long-term employment with the team.
Essential Skills
2–4+ years of experience in an inbound and outbound call environment for a services-based company (such as roofing, windows, siding, pool repairs, or similar).
Proven customer service and customer support experience handling high volumes of calls.
Excellent verbal and written communication skills to interact effectively with customers and team members.
Strong problem-solving abilities with the capacity to handle customer issues and provide quick, practical solutions.
Solid organizational skills to manage multiple tasks, service requests, and follow-ups simultaneously.
Basic understanding of HVAC systems and terminology to assist customers accurately.
Demonstrated ability to work in a metrics-driven environment and consistently meet contact and performance goals.
Reliable transportation to ensure consistent and timely attendance on site.
High school diploma (HS Diploma) required.
Strong attendance and reliability record, with the ability to commit to a long-term role.
Additional Skills & Qualifications
Experience with ServiceTitan software is a significant plus.
Prior experience in HVAC, electrical, or plumbing service environments is a significant plus.
Comfort with cold calling and proactive outreach to customers from provided lists.
Ability to thrive in a small, close-knit team environment with a family feel.
Interest in building a long-term career within a growing service organization.
Work Environment
This is a fully on-site role based in Alexandria, working five days per week with parking available on site. The organization provides HVAC, plumbing, and electrical services and has a team of approximately 100 employees, with a smaller customer service team of about five people, creating a collaborative, family-like atmosphere. Standard hours are Monday through Friday, either 7:30 a.m. to 4:00 p.m. or 8:00 a.m. to 4:30 p.m., and you will be required to work one Saturday shift every two months from 8:00 a.m. to 4:00 p.m. The environment is metrics-heavy, with clear performance expectations such as achieving 20 contacts per hour, and it is well-suited to individuals who enjoy a fast-paced, goal-oriented setting. The culture emphasizes recognition and engagement, offering monthly team breakfasts, raffles, and prize giveaways for those who meet their metrics and contribute positively to the team.
Job Type & Location
This is a Contract to Hire position based out of Alexandria, VA.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Alexandria,VA.
Application Deadline
This position is anticipated to close on May 5, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.