Job Information
Robert Half Sr. Account Resolution Rep. in Albuquerque, New Mexico
Description
Sr Account Resolution Representative
We are looking for a detail oriented and driven Sr Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of credit and collections responsibilities, ensuring compliance while resolving account related issues. This position requires a combination of excellent communication skills, analytical thinking, and the ability to work independently in a fast paced environment.
Responsibilities:
Conduct collection activities in compliance with company policies and applicable regulations.
Process and record payments accurately while maintaining up to date documentation for all account actions.
Address and resolve both routine and complex account issues with a focus on customer satisfaction.
De escalate challenging situations and communicate effectively to achieve resolution.
Identify trends or recurring issues and provide recommendations to improve processes.
Collaborate with team members to solve problems and escalate concerns when necessary.
Utilize credit analysis skills to assess account statuses and make informed decisions.
Recommend appropriate next steps or solutions based on borrower circumstances and established guidelines.
Maintain proficiency with Microsoft Office tools and other relevant software.
Support the department by contributing to overall efficiency and meeting performance goals.
Qualifications:
High school diploma or GED required.
Business related coursework preferred.
Three to five years of relevant collections, credit, or lending experience preferred.
Strong communication, professionalism, judgment, and problem solving skills required.
Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred.
Microsoft Office proficiency required.
Spanish speaking preferred but not required.
Requirements • High school diploma or equivalent; business coursework is preferred.
• Three to five years of experience in collections, credit, or lending roles.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong communication skills, both written and verbal, with the ability to manage difficult conversations.
• Excellent judgment and problem-solving abilities in handling account-related issues.
• Ability to work independently with minimal supervision while meeting deadlines.
• Spanish language skills are preferred but not required.
• Familiarity with commercial collections and credit analysis is highly desirable.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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