OneMain Financial Jobs

Department/Unit:

General Administration

Work Shift:

Day (United States of America)

Salary Range:

$64,972.00 - $97,458.00

The Patient Experience Operations Coordinator serves as the critical operational backbone of the Patient Experience (PX) Department. This multifaceted role provides high level administrative support to the VP and Chief Experience Officer (CXO), manages the day-to-day office operations for the PX team, oversees patient experience survey data, and serves as project specialist for key quality improvement initiatives for experience.

Essential Duties and Responsibilities

Administrative

• Manage calendar appointments for the CXO

• Schedule and manage department meetings

• Maintains time reporting for department

• Manages department ordering and supplies

• Manages reception functions of department

Customer Service

• Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening

• Demonstrates excellence in daily work by actively participating in performance and quality improvement activities and works toward enhancing patient/visitor/learner and workforce satisfaction

• Demonstrates effective teamwork within a collaborative environment

• Provides operational support for customers

• Provides one on one and group education for patient experience survey database to key stakeholders

Patient Experience Data Management

• Conduct user management for survey database access

• Collect, organize and compile patient experience data

• Work to improve patient and family experience through metric tracking and reporting

• Develop systems to monitor and improve patient/customer satisfaction

• Design and prepare reports from patient experience data and provides to key stakeholders

• Implement methods to enhance the collection of data to assess and evaluate best course of action to improve patient experience delivery

Project Specialist

• Assists in all phases of a project, from planning, execution, and through completion

• Develop workplans, track progress and deliver status reports to CXO

• Monitor and evaluate project timelines and activity, and report on progress to PX department and CXO

Qualifications

• Bachelor's Degree - required

• Master's Degree - preferred

• Minimum of five years working in a healthcare setting - required

• Proficient in Microsoft Office Suite

Equivalent combination of relevant education and experience may be substituted as appropriate.Physical Demands

• Standing - Frequently

• Walking - Frequently

• Sitting - Frequently

• Lifting - Occasionally

• Carrying - Occasionally

• Pushing - Occasionally

• Pulling - Occasionally

• Climbing - Occasionally

• Balancing - Rarely

• Stooping - Rarely

• Kneeling - Rarely

• Crouching - Rarely

• Reaching - Frequently

• Handling - Frequently

• Grasping - Constantly

• Feeling - Constantly

• Talking - Constantly

• Hearing - Constantly

• Repetitive Motions - Constantly

• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Noise - Rarely

• Hazards - Rarely

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.