Job Information
St. Catherine's Center for Children Case Manager (LEAD Program) in Albany, New York
CASE MANAGER, LAW ENFORCEMENT ASSISTED DIVERSION ("LEAD")
Location: Albany, NY
Program: Homeless Services - Law Enforcement Assisted Diversion (LEAD) Program
Type: Full-time / Non-Exempt
Pay Range: $22.06 – $25.69 (hourly)
Schedule: Monday - Friday, 9am-5pm w/flexibility as needed
Job Ref. #: 0517
Our Mission
St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.
Our Vision
St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region.
Position Overview
The Client Outreach and Engagement staff members will act as the triage point for LEAD in Albany, Cohoes, and Watervliet. As such, this position must ensure effective and efficient communication and collaboration between all partners involved in referring and receiving referrals and diversions for LEAD.
This position will provide harm reduction-based, person-centered case management in the community to individuals referred to LEAD. Case management services may include accompanying clients to necessary services such as homeless shelters, the Department of Social Services, court appointments, probation appointments, medical services, and meeting at a client’s home or in places in the community that have been mutually agreed upon. This position may also provide, as well as case management screening, outreach, and engagement services on an as-needed basis. Case Management staff members will conduct street outreach as needed to engage referred and diverted individuals who have yet to engage with their assigned case manager.
The Outreach and Engagement staff must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers in order to best serve LEAD participants.
Position Requirements:
High School Diploma or equivalent (GED/ TASC) required; College highly preferred.
One year of experience in homeless services.
Demonstrated ability to work well with clients and cohesively as a team member.
Must have a clean and valid New York State Driver’s License, and have been a licensed driver for at least one year or more.
Previous experience working in a human services agency is a plus!
Excellent organization, planning and time management skills.
Strong interpersonal skills and ability to exhibit empathy for those in need.
Proficiency in various computer applications such as Microsoft Office Suite (Word, Excel), Google Business Suite (Gmail, Google Docs), and use secure Internet practices.
Ability to function well in a high-paced and, at times, stressful environment.
Ability to handle sensitive data with strict confidentiality.
Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
Outstanding communication skills, both orally and in written form.
Demonstrated patience, flexibility and adaptability.
Essential Duties & Responsibilities include, but are not limited to:
Build trusting relationships with potential and current LEAD clients and LEAD stakeholders.
Provide initial screening and engagement with referred and diverted individuals.
Conduct supportive services in a person-centered, trauma-informed way using evidence-based methods such as Critical Time Intervention and Motivational Interviewing.
Spend time in the community and in spaces people living in poverty and struggling with mental health and substance use concerns frequent in order to engage LEAD clients effectively.
Advocate for LEAD clients with other service providers and in the criminal justice system, when appropriate.
Manage and maintain information regarding assessments, progress notes, and goal completion in database, sharing information with project management and other stakeholders.
Provide case updates and engage in creative problem solving regularly with the multi-disciplinary team that supports LEAD’s work.
Develop and maintain positive, collaborative relationships with LEAD partners and other service providers including SUD and mental health treatment providers, health care providers, shelter providers, landlords, detox centers, and Albany County offices.
Additional position-related duties and responsibilities as assigned by the supervisor.
What We Offer You**
Competitive Pay with an Excellent Benefits Package
Health Insurance options: Medical, Dental and Vision
$600 Well-being Reimbursement Benefit
Generous Combined Leave Time (CLT) and Paid Holidays!
We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program
Pension Plan with Generous Agency Contribution
403b Retirement Savings Plan
Life Insurance – Automatic Benefit at no cost to employee
Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate
Tuition Reimbursement* & Travel/ Mileage Reimbursement
Professional Development & Career Growth Opportunities
The Comfort of a Business Casual Environment
Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity.
**To qualify, certain conditions may apply
About Us
St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.
St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.
EEO Statement
St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.
If you would like to learn more about us or one of our many programs, please visit our website at: www.st-cath.org