Job Information
ManpowerGroup Complaint Investigations Tech in Alameda, California
Our client, a leader in the medical device and biotech industry, is seeking a dedicated Complaint Investigations Tech to join their team. As a Complaint Investigations Tech, you will be part of the Complaint Investigations Department supporting quality assurance and customer satisfaction initiatives. The ideal candidate will demonstrate attention to detail, strong technical skills, and a proactive attitude, which will align successfully in the organization.
Job Title: Complaint Investigations Tech
Location: Alameda, CA
Pay Range: 28/hr -31/hr on w2
What's the Job?
Unpack boxes safely and sort returned products according to product lines.
Investigate returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.
Document complaint investigations accurately in the Complaint Handling System.
Use troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, and microscopes to complete investigations.
Perform routine maintenance on quality records and ensure testing equipment is within validity.
What's Needed?
Minimum High School Diploma or GED; recent college graduates with a Bachelor’s degree are encouraged to apply.
Proficient computer skills, including basic Microsoft Office applications and internet navigation.
Ability to read, write, and comprehend English effectively.
Strong documentation skills and attention to detail.
Experience in Medical Device or Biotech industry with a technical background is preferred.
What's in it for me?
Opportunity to work in a dynamic and innovative industry.
On-site position with a supportive team environment.
Potential for extension beyond the initial 6-month term.
Gain valuable experience in complaint investigations and quality assurance.
Work with advanced troubleshooting tools and equipment.
Upon completion of waiting period consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.