Job Information
AAA CLUB ALLIANCE Fleet Supervisor in Akron, Ohio
AAA is seeking an ambitious individual to join our Roadside Assistance Team as a Fleet Supervisor in Akron, OH on 1st Shift. They will be responsible for managing day-to-day operations at our Akron Fleet Office and working directly with drivers and other supervisors to make sure we've got our members covered. We're looking for someone team-oriented with strong customer service and coaching experience.
Fleet Address: 100 Rosa Parks Drive, Akron OH 44311
[The primary duties of the Roadside Assistance Club Fleet Supervisor are:]{.underline}
Assist Roadside Assistance (RA) Club Fleet Management with the effective operation of AAA Club Alliance location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels, performance and sales goals are met or exceeded.
Achieve and maintain consistent high-quality performance in the investigation and resolution of member/Roadside Assistance Programs (RAP) customer concerns, and to meet/exceed AAA Quality Standards and AAA Club Alliance standards.
Deliver extraordinary customer service to AAA members, RAP customers, and other AAA customers.
Utilize the RA Call Receiving and Dispatching system, monitor facility performance and service goals, and ensure both are met or exceeded.
Supervise assigned Club Fleet Associates and operations efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.
Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues.
Write performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance's strategic and business plans.
Supervise driver activities, provide coaching and training; maintain time records and staff schedules.
Coordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives.
Ensure that vehicles assigned to fleet are maintained in safe operating condition and that operating systems function as designed by the manufacturer and that routine maintenance schedules are adhered to and maintained.
Ensure that all Federal, State, Local, regulations and Company policies and department guidelines are adhered to.
Handle difficult or escalated customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments and build/maintain positive work relationships with co-workers, other company associates and the public.
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