Job Information
Robert Half Customer Service Specialist in Akron, Ohio
Description
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth.
This is a hybrid role, 4 days on site. Must be local in Akron or surrounding areas.
Responsibilities:
• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.
• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.
• Participate in trade shows and association meetings to represent the company and support promotional activities.
• Collaborate with internal teams to ensure accurate and efficient order processing.
• Monitor sales metrics and prepare reports to assist in decision-making.
• Coordinate schedules and travel arrangements for sales events.
• Maintain organized records of sales transactions and client correspondence.
• Assist with inside sales activities, including follow-ups and lead generation.
• Support direct sales efforts by identifying opportunities and engaging with potential customers.
• Stay informed about industry trends to provide insights and recommendations for sales strategies.
Requirements
Requirements Of the Position
Must have call center experience!
• Proven experience in sales administration and customer service roles.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• Ability to manage time efficiently and handle multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with sales management tools.
• Willingness to travel occasionally for trade shows and business events.
• Excellent organizational skills and attention to detail.
• Self-motivated with the ability to work independently and collaboratively.
• Knowledge of sales processes and a proactive approach to identifying opportunities.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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