Job Information
Robert Half Customer Service Specialist in Akron, Ohio
Description
Position: CSC Business Direct Banker 1 (Contract Role)
Line of Business: Customer Solutions Center (CSC)
Location: Akron, Ohio, SUMMIT, 44307, United States
Tentative Hourly Pay Rate: $21 per hour
Position Overview
The CSC Business Direct Banker 1 provides inbound phone support to Huntington’s business banking customers, delivering “Simply the Best” service through consultative conversations. This role focuses on resolving customer inquiries, identifying referral opportunities, and supporting overflow needs across multiple Lines of Business (LOBs) while meeting CSC performance expectations.
Business Direct Bankers act as trusted advisors, working independently and collaboratively to ensure first‑contact resolution and a seamless, professional experience for business clients.
Key Responsibilities
Provide exceptional inbound phone support to business banking customers, resolving inquiries accurately and efficiently
Engage in Service‑to‑Sales conversations by profiling customer needs and recommending appropriate Huntington products and services
Cross‑sell deposit, lending, and digital banking products while adhering to all compliance and regulatory requirements
Strive for first‑contact resolution using available tools, procedures, and resources
Maintain current knowledge of business banking products, systems, and procedures
Support overflow calls for other CSC specialty teams and Lines of Business as needed
Collaborate with CSC Development Coordinators and Experience team members on training and knowledge sharing
Meet individual and team goals related to availability, customer satisfaction, quality, and referrals
Uphold Huntington’s core values and manage reputational risk at all times
Perform additional duties as assigned to support CSC initiatives
Requirements
• Proven experience in customer service or a related field.
• Strong communication skills, both written and verbal, with attention to detail.
• Proficiency in using email systems and managing correspondence effectively.
• Familiarity with laptop hardware, keyboards, and peripherals.
• Basic understanding of logistics operations and processes.
• Ability to quickly learn and adapt to new systems and technologies.
• Strong organizational skills with the ability to multitask and prioritize.
• Commitment to providing excellent service and resolving issues efficiently.andidate Requirements
Basic Qualifications
High School Diploma or GED
Minimum of 1 year of customer service experience
Preferred Qualifications
Goal‑oriented sales experience with a strong referral track record
Experience supporting business banking customers
Strong multitasking abilities in a fast‑paced environment
Excellent verbal and written communication skills (grammar, spelling, typing)
Proficiency in MS Office applications and internet browsers
Ability to work independently while collaborating effectively with a team
Training Schedule
- LOB Skill‑Building Training Duration: 11 weeks
Additional Referrals
Since we have multiple openings for this role, please feel free to connect me with anyone you know who may be similarly qualified and interested. My contact information is listed below!
If you are interested and would like to learn more, please reply with your updated resume (Word format preferred). If you are currently on assignment, please disregard this message as it may have been sent in error.
Please note that this is a contract position, and there is no guarantee of extension or conversion to a permanent role.
I look forward to hearing from you!
Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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