OneMain Financial Jobs

Org Marketing Statement At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. Position Summary The Customer Service Manager manages daily activities and standard work of direct reports in order to achieve targets, while delivering exceptional Customer Experience. This role will have direct reports. Job Responsibilities Owns the Order Management process Represents the Team at internal meetings as necessary and provides reports to wider management as required. Ensures all orders are loaded same day, manages the gaps if they cannot be, ensures status reports are sent to customers in a cadenced fashion and is the first level for Customer escalations. Reports on order metrics, opportunities and overall performance. Develops as an SME (Subject Matter Expert) for all systems used, in order to carry-out all daily requirements, Quantum, SAP, Salesforce, Aeroxchange etc. Works with the wider teams to resolve customer issues, identifies areas for improvement and becomes an active solutions-provider. Participates in special projects as needed. Resolves customer concerns and complaints. Manages the administration for a portfolio of customers, including but not limited to, P.O Review, Order Entry, Expedites, RMAs, Credits, Rebills, etc. Manages the interactions with all internal and regional departments to ensure Customer Experience (CX) standards are achieved. Qualifications Bachelor degree 8+ years of experience, preferably within an aerospace sales environment Able to work in a fast-paced, entrepreneurial environment & multi-task with shifting priorities. Able to work independently, but part of a team spread out across the Americas. Excellent sales, communication, organizational, time-management, team-building, leadership, analytical, interpersonal and presentation skills. Customer Service orientation & focus, assertiveness, ability to analyze, think critically and problem-solve quickly, with a high degree of attention to detail. Team-player personality, flexible and extremely open-minded. Able to communicate with a variety of personality types and all levels of an organization. Strong computer skills in Word, Excel, PowerPoint, Outlook, Quantum, SAP, Salesforce, Aeroxchange, etc. Knowledge of contractual regulation, negotiation, logistics, export & trade compliance. Natural leader with a strong sense of urgency, foresight and a commitment to continuous improvement. Able to meet multiple, sometimes conflicting deadlines. Able to deal with demanding customers and employees in an effective manner. Stress-tolerant in a very fast paced, results-oriented manufacturing environment. Ability to gather data, compile information, and prepare reports Ability to influence stakeholders Track record of building and maintaining customer/client relationships Conflict management skills Ability to develop strategic plans to grow the bus