Job Information
TTEC Data Entry Analyst - Workforce Management in Ahmedabad, India
Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Data Entry Analyst - Onsite in Goregaon, Mumbai. You’ll be a part of bringing humanity to business. #experienceTTEC
Job Summary
The Workforce Management (WFM) Data Entry Analyst I supports daily workforce operations by accurately entering and maintaining schedule, attendance, and exception data in the WFM system. This role is critical to ensuring data accuracy for reporting, payroll alignment, and line adherence tracking.
The Data Entry Analyst I position focuses on high-volume, detail-oriented data entry while following established rules, processes, and coding standards. This role works closely with WFM, Real-Time, and Operations teams to ensure workforce data reflects actual agent activity.
Key Responsibilities
Workforce Data Entry & Maintenance
Accurately enter and update agent schedule exceptions such as PTO, absenteeism, tardiness, training, meetings, VTO, and other offline activities
Ensure all entries are applied to the correct agent, date, and time interval
Validate data prior to publishing schedules or reporting
Schedule & Attendance Support
Support daily attendance and schedule alignment by maintaining accurate exception records
Correct data discrepancies based on approved documentation or requests
Assist with reconciliation between WFM systems and timekeeping tools when required
Data Accuracy & Compliance
Follow established WFM policies, playbooks, and exception coding guidelines
Ensure all data entries meet accuracy and timeliness standards
Escalate unclear or conflicting requests to WFM leadership
Reporting & Operational Support
Assist with daily and weekly attendance or exception reports
Support audit requests by providing clean and accurate data
Track recurring data issues and flag trends for review
Continuous Improvement
Identify opportunities to reduce manual errors or rework
Support process improvements by following standardized workflows
Required Qualifications
High school diploma or equivalent (Associate’s degree preferred)
0–2 years of experience in data entry, workforce management, operations support, or administrative roles
Strong attention to detail and ability to manage repetitive tasks accurately
Basic proficiency in Microsoft Excel (filters, sorting, basic formulas)
Ability to follow detailed instructions and work within defined processes
Preferred Qualifications
Experience in a contact center or workforce environment
Exposure to Workforce Management tools (e.g., Verint)
Familiarity with schedules, attendance tracking, or timekeeping systems
Core Skills & Competencies
Accuracy and consistency
Strong organizational skills
Time management and prioritization
Clear written communication
Ability to work in a fast-paced, deadline-driven environment
Success Measures
Accuracy and timeliness of data entry
Reduction in correction or rework requests
Compliance with WFM standards and procedures
Positive feedback from WFM and Operations partners
Work Environment
Office based role
May require flexibility to support peak periods or extended coverage
Title: Data Entry Analyst - Workforce Management
Location: India-Gujarat-Ahmedabad
Requisition ID: 04AP9