Job Information
Sensata Technologies, Inc. Warranty Analyst North America in Aguascalientes, Mexico
The Warranty & Logistic Analyst supports the Warranty Claims Management for all North America customers and the Supply team with delivery data analysis.
The Warranty Analyst follows up on incoming customer delivery charges. Negotiation of warranty terms and conditions, liability agreements and Technical Factors by commodity. Identification of top offenders in warranty spend.
They will manage compliance of customer debit notes to agreed delivery agreements and drives appropriate actions.
General Responsibilities
Collect raw warranty claim data from various customer portals for analysis, identify warranty patterns or emerging issues early on.
Review scorecards and customer warranty claims reports, lead recover/improvement actions as needed.
Warranty and Logistical Charge backs verification.
Review and approve claim data from customers, identifying irregularities and invalid claims to find opportunities to dispute or recover warranty cost.
Build Warranty cases to negotiate with different customers.
Create and update dynamic dashboards using Ubiquiti and Power BI to share warranty spends and top offenders to rest of internal organization and customers.
Conclude on logistic non-conformance, drive appropriate internal and external actions
Analyze existing business processes and provide recommendations for improvement
Leads in escalation meetings
Work on standardization of the process and global alignment
Work on developing escalation process based on reason codes
Develop standardized reporting
Support other back office projects
Introduces new ideas and creative solutions to increase efficiency, and update current processes
Experience / Qualifications
A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
At least 2 years of Experience in the Automotive Industry.
Technical experience with warranty and quality data is a plus.
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Smarter Together
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
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Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the ”Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) ” Poster.
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Diversity Statement
We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf