Job Information
Safran Regional Customer Support Director M/F in Abu Dhabi, United Arab Emirates
Regional Customer Support Director M/F
Job details
General information
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Reference number
2026-174245
Job details
Job title
Regional Customer Support Director M/F
Employment type
Fixed Term contract
Contract period
3 years
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
The Regional Customer Support Director is basically a CSD in charge of activities as defined in “job description CRM20-rev3”.
In addition, he is responsible of a Region in accordance with the CRM organization and manage the CSDs and FSEs linked to the concerned Region.
He reports to the Head of CRM.
Due to the nature of the function, the CSD may be solicited by Customers or Safran Nacelles Support & Services team out of standard business hours.
But what else? (advantages, specificities, etc.)
Ensure the satisfaction of the Customers of the region
Lead the Regional Customer Team (CT)
Manage efficiently the budget of the region (resources and travels)
Increase the regional teams skills and maintain an organisation answering to our contractual obligations
Manage the Improvement Rating Plan of the region
Prepare the EIS readiness plan
Lead overdues recovering of the region in relationship with the Finance Team
Contribute to the deployment of the CSPM strategy
Participate to the Commercial activity development and promote associated Services
Job location
Job location
Mideast, United Arab Emirates
City (-ies)
Abu Dhabi, Dubai
Applicant criteria
Minimum education level achieved
BAC or Equivalent
Minimum experience level required
More than 8 years
Additional Languages preferred
English (Fluent)
Arabic (Fluent)
French (Intermediate)